Warranty

Our goal is your complete satisfaction. If for any reason, our products were not what you anticipated, simply call your Sales Representative or Pico Digital customer service and we will be happy to assist you in replacing or returning the order. You may return items for full credit, as long as they are returned within 30 days from the original invoice date and are unopened, undamaged and in their original boxes/packaging. Items returned within the 30 day period, but require repackaging, repair or recertification will be subject to fees of not less than 20% and not more than 50% of the original purchase price. These fees will be determined by the condition of the returned product and what is required in labor and materials to return them to original condition. After the 30 day period returns will not be accepted for credit.

Please note that all special order items are non-returnable.

Please contact your Sales Rep or call Pico Digital's Customer Service for more information.

The 3 Year Gold Warranties apply to all products marked with these logos*. The 3 Year Gold Warranty means a unit is repaired or replaced free of charge the first year and repaired for a fee during the next two years.

Please call a customer service representative for service rates, 1-800-421-6511
* Please look for the warranty logo
NOTE: All units shipped back to the customer will be shipped at our expense via Federal Express 3 day.

Most products designated as “Headend Electronics” are covered for a full 5-year warranty period. Considered the best warranty in the industry, Pico Macom will repair or, at its discretion, replace without cost to the original purchaser, the product which, upon inspection by Pico Macom, appears to be defective or not conforming to the Factory Specifications. Pico Macom will cover the cost of parts, labor, and return freight from factory.

Please call a customer service representative for service rates, 1-800-421-6511
* Please look for the warranty logo
NOTE: All units shipped back to the customer will be shipped at our expense via Federal Express 3 day.

Pico Macom warrants to the original purchaser a full 1-year warranty period on all new products. Pico Macom will repair or, at its discretion, replace without cost to the original purchaser, the product which, upon inspection by Pico Macom, appears to be defective or not conforming to the Factory Specifications. Pico Macom will cover the cost of parts, labor, and return freight from factory.

Please call a customer service representative for service rates, 1-800-421-6511
* Please look for the warranty logo
NOTE: All units shipped back to the customer will be shipped at our expense via Federal Express 3 day.

Pico Macom warrants to the original purchaser a full 90 day warranty period on all new products. Pico Macom will repair or, at its discretion, replace without cost to the original purchaser, the product which, upon inspection by Pico Macom, appears to be defective or not conforming to the Factory Specifications. Pico Macom will cover the cost of parts, labor, and return freight from factory.

Please call a customer service representative for service rates, 1-800-421-6511
* Please look for the warranty logo
NOTE: All units shipped back to the customer will be shipped at our expense via Federal Express 3 day.


This warranty excludes coverage of damage or inoperability resulting from (1) use or installation other than in strict accordance with Pico Digital’s written instructions, (2) disassembly or repair by someone other than Pico Digital or a Pico Digital authorized repair center, (3) misuse, misapplication or abuse, (4) alteration, (5) lack of reasonable care or (6) wind, ice, snow, rain, lightning, power surges, excessive heat, or any other weather conditions or acts of God. Pico Digital’s warranty with respect to third-party proprietary sub-assembly modules and/or private-label products are limited to the duration and terms of third-party vendors’ warranty. Pico Digital shall in no event and under no circumstances be liable or responsible for any consequential, indirect, incidental, punitive, direct or special damages based upon breach of warranty, breach of contract, negligence, strict tort liability or otherwise or any other legal theory, arising directly or indirectly from the sale, use, installation or failure of any product acquired by buyer from Pico Digital. This limited warranty extends to the original purchaser and cannot be assigned or transferred to any other party without the prior express written permission of Pico Digital, which permission Pico Digital may withhold for any reason or for no reason at all. Pico Digital reserves the right to modify or discontinue this warranty at Pico Digital’s sole discretion without notification. No other warrantees are expressed or implied.

Our shipping staff carefully packs and ships your orders in compliance with common carriers’ requirements. Please make note of any obvious damage or shortage on the freight bill or carrier’s receipt next to your signature. The carrier’s agent must also sign acknowledging the loss. Failure to do so may result in the carrier’s refusal to honor the claim. Please open your order immediately upon receipt to check for concealed damage and compare the packing list to the items shipped. If damaged, keep the original shipping cartons for possible inspection by the carrier.You must report claims for loss or damage within 3 days of delivery, while claims for erroneous charges or price corrections must be presented within 30 days of invoice date.

To return any shipped items, including those shipped for warranty repairs or credit, call our Customer Service desk to request a Return Merchandise Authorization (RMA) number. Please reference the original invoice number and purchase date, and product serial number (if any). Be certain to mark the RMA number on the package boldly and legibly. Unless we specify a different carrier, please ship your returned items to us via UPS freight prepaid and fully insured. If returned for credit, we will promptly process your request upon receipt of your return order.

At end of useful life, this product should be deposited at an appropriate waste disposal facility for recycling and disposal. Do not dispose this equipment with household waste.