Work with us
Pico Digital values its customers, product innovation, quality and its employees. Our culture embodies collaboration, communication, transparency and practicality. Join our creative, motivated and passionate team and see why we are a worldwide leader in engineering, developing, and manufacturing an extensive line of broadband network solutions.

Pico Digital is an equal opportunity employer. We offer excellent benefits to our employee team including health, dental, vision and 401(k). Our work environment is professional, engaging, and intellectually stimulating. We encourage the professional development and personal well-being of our employee team.
Current Employment Opportunities
Current Job Openings
How to Apply

Pico Digital is only seeking resumes submitted directly by candidates seeking employment.

Please include the job title in the subject line of your email to jobs@picodigital.com

Note:
Resume required if applying online.
Please have a Word Document (.doc or .docx), or Adobe Acrobat (.pdf) resume ready for attachment.
We will not accept resumes submitted from third party recruiters.

Standard Mail Submissions
Attn: Human Resources Dept
Pico Digital
8880 Rehco Road
San Diego, CA 92121

  Technical Support Technician

Duties:

Provide enterprise support and administration for Pico Digital customers that run a variety of products. Tasks will include supporting a wide range of applications, networks, communications systems, and web/intranet infrastructures. Required to develop and maintain strong relationships within the Company and provide outstanding customer service to our clients.

Key Responsibilities:
  • • Provide first-level contact and triage to customer-service inquiries
  • • Track, route, redirect and/or escalate issues for timely resolution
  • • Develop and administer effective record-keeping procedures to ensure timely and effective resolution of service inquiries
  • • See all inquiries through to completion and document client satisfaction
  • • Develop an in-depth understanding of Pico Digital's products and systems
  • • Assist with product upgrades and deployments by administering testing protocols
  • • Provide 24/7 support to installed customer base to prevent service interruptions
Experience & Requirements:
  • • Experience in a high tech IT, Communications, or Audio Visual organization
  • • Basic knowledge of IP and networking environments
  • • Ability to learn new technical products and systems quickly and thoroughly
  • • Skilled at trouble-shooting and multi-tasking
  • • Associates degree in information technology, computer science, or equivalent